Use Careful Terminology - The words you use to describe the diamond can determine whether you make the sale. Avoid using the terms, irradiated diamond or treated diamond, as well as adjectives such as cooked, nuked, burned or zapped even as a joke – as a sales person you definitely don’t want to go there, nor should you imply to your customers something negative about the enhancement process. Also never call a light color pale or a dark color muddy. Use positive terminology, such as soft, delicate or rich colors. |